Feedback management template by Andrea Saez

This feedback management template was created by Andrea Saez. It enables product teams to centralize customer feedback from various channels in one place, organize, triage, and prioritize feedback items, and seamlessly connect relevant insights to opportunities in their product pipeline and backlogs. It comes with an intuitive feedback form that guides customers and stakeholders in providing actionable feedback for the product team.

Why use this template?

Using this template offers several benefits:

• Centralized feedback: Collect feedback from various channels in one place, ensuring no feedback is missed.

• Organized management: Seamlessly manage and segment feedback with different views.

• Actionable insights: Prioritize feedback items and connect relevant insights to your product pipeline and backlogs.

• Efficient feedback collection: Use a customizable feedback form to gather actionable feedback from customers and stakeholders.

Key features of the template

This template includes:

1. Feedback inbox: A central inbox with a workflow to collect feedback in one place.

2. Different views: Manage and segment feedback easily with various views.

3. Customizable form: A workflow to collect feedback via a customizable form through a share link.

Who should use the feedback management template by Andrea Saez?

• Product teams looking to centralize and organize customer feedback across multiple channels.

• Organizations in any industry aiming to efficiently organize, triage, and prioritize feedback.

• Teams of any size seeking to connect valuable insights seamlessly to their product roadmaps and backlogs.

• Companies needing customizable feedback forms to guide users in providing actionable insights.

• Businesses that require various views and workflows to streamline the feedback management process.

How to add the template to your airfocus account

• Click “Try this template” on the banner below or at the top of the page.

• Sign up or log in to your airfocus account.

• Open the left-hand sidebar.

• Click the “+” icon and select “New workspace.”

• Go to the “By experts” section and install the template.”

Getting started with this template

• Get acquainted: Take a look to familiarize yourself with the feedback inbox, different views, and the customizable form.

• Centralize feedback: Set up the feedback inbox to collect feedback from various channels.

• Manage and segment: Use different views to organize and segment feedback based on your criteria.

• Collect actionable feedback: Share the customizable form with customers and stakeholders to gather actionable feedback.

Additional resources

• The Ultimate Guide to Customer Feedback

• 13 Best Customer Feedback Management Software in 2024

• 4 Need-to-Know Steps + 8 Methods for a Customer Feedback Strategy

• AI-Powered Feature Request Management: Streamlining Feedback into Action

We encourage you to check out Andrea Saez’s other product management resources, including her blog, workshops, and consulting services on dreasaez.com to enhance your product management and product marketing practices.